Smartphones & Tablets

The growing popularity of mobile Internet-enabled devices has provided a new arena for scam artists and criminals to try and steal personal and financial information. When using these devices for account access, following these guidelines can help protect you from hackers:

  • Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information. Also be sure to store your device in a secure location
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device
  • Don’t disclose personal or financial information via text message, phone call or email, including account numbers, passwords, Social Security number or birth date
  • If you lose your mobile device or change your mobile phone number, remove the old number from your mobile banking profile
  • Immediately tell your mobile service provider and your bank if you lose your phone
  • Invest in an anti-virus application for your mobile device to help protect you when downloading apps or mobile content 
  • Never provide personal identification or banking information over your mobile device unless you initiate the contact and you know that you’re dealing directly with your bank
  • Never share your password, account number, PIN and answers to secret questions. Don't save this information anywhere on your phone

Mobile apps
Mobile apps are programs for mobile devices. Apps, or applications, that let you monitor your finances and conduct certain transactions are increasing in popularity. They give you flexibility and the ability to manage finances anytime, anywhere. To use them safely, keep these items in mind:

  • Only download mobile apps from reputable sources to ensure the safety of your personal and account information. Follow these instructions to download Starion Financial’s secure mobile banking app
  • For your security, sign off when you finish using our mobile banking app rather than just closing it
  • Don’t set an app, web or client-text service to automatically log you in to your bank account. If your phone is lost or stolen, someone will have free access to your money
  • Set the phone to require a password to power on the handset or wake it from sleep mode

Remember, Starion will never contact or text message you asking for personal or banking information. Assume any unsolicited text request is fraudulent.

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